FAQs

Here's a few answers to our most common questions.

An Energy Service Company (ESCO) is a licensed energy supplier that is authorized to sell electricity and / or gas within various utility service territories.

Your Con Ed electric bill consists of two main components: delivery and supply. The delivery portion of your bill is associated with the actual costs involved to transport electricity over Con Edison’s distribution grid to your home or business. The supply is the actual electricity that is consumed. Deregulation of the energy industry means that you are no longer obligated to purchase your electric supply from your local utility company. A consumer can negotiate directly with ESCOs in order to find a product that best fits their needs.

You will always purchase delivery from Con Edison, and the delivery rates that you pay will be the same, regardless of whether you purchase your electric supply from an ESCO or not.

Zone1Energy is a licensed ESCO that is currently selling electricity in Con Edison's service territory.

Yes. Con Edison will continue to deliver your electricity to your home or business, just as before. They will also respond to service requests and emergencies, as well as read and maintain your meter.

Yes, because you will remain their customer for the delivery of the electricity. In fact, it is through the delivery of the electricity that Con Edison earns its profits, not from the sale of the actual supply. So they really do not care where you purchase your electric supply from.

None whatsoever. Your electricity will continue to flow regardless of who you choose as your supplier, or if the supplier goes out of business. The utility will always be your supplier of last resort, so there is no need to worry. Indeed, deregulation would never have been allowed to occur if it jeopardized the reliable flow of energy to the public.

If you are interested in reducing your Con Ed electric costs in a simple, risk-free manner, then Zone1 is the perfect supplier for you.

Yes. Our customers are guaranteed to save off their electric supply costs vs. the default utility, Con Edison. Typical savings vs. Con Edison are 3-6%.

While our guarantee is based upon Con Edison pricing, customers switching from energy providers other than Con Edison often save much more.  

The Savings Guarantee ensures that the customer will be paying, on average, less than the full service default Con Edison supply rate, including all rate components and applicable taxes. The Zone1Energy rate is calculated by discounting the full service default Con Edison supply rate by the contracted discount percentage that Zone1Energy provides. If the appropriate contracted savings are not provided to the customer, then the rate on the subsequent bill will be lowered sufficiently so that these savings are realized. If the account is no longer active with Zone1Energy, then a check will be sent to the customer in the amount of the savings owed.

Zone One Energy was founded to help our customers save on their electric bills. Fixed rates offer no guarantee that one will save vs the default utility (ConEd) rate, and usually end up costing more. What may seem like a good rate today can end up being much higher than the Zone One rate over time.

In fact, there is already a prohibition in New York on enrolling low income customers in fixed rate contracts, and the NY Public Service Commission is recommending extending this prohibition to all mass market customers, as fixed rate contracts have contributed to the $1.2 Billion, or 15%, that residential customers overpaid vs. the default utility service in 2014-2016

Article: http://www.energychoicematters.com/stories/20170918a.html
NY PSC Statistics: https://goo.gl/Ssskjw  

Zone One Energy only offers guaranteed savings plans. The exact rate is determined by your account specific savings percentage, which you can find HERE. The rate will fluctuate, but you are guaranteed that it will be less than the default utility (ConEd) rate, giving you peace of mind that you will save money no matter what happens to electricity rates. 

Please note that fixed rates offer no guarantee that one will save vs the default utility (ConEd) rate, and usually end up costing more. What may seem like a good rate today can end up being much higher than the Zone One rate over time.

In fact, there is already a prohibition in New York on enrolling low income customers in fixed rate contracts, and the NY Public Service Commission is recommending extending this prohibition to all mass market customers, as fixed rate contracts have contributed to the $1.2 Billion, or 15%, that residential customers overpaid vs. the default utility service in 2014-2016.

Article: http://www.energychoicematters.com/stories/20170918a.html
NY PSC Statistics: https://goo.gl/Ssskjw

It’s simple. Just hit the ‘Sign Up’ link on our website to get started. The entire process should take about 2 minutes of your time.

Your savings with Zone1 Energy usually begins within one to two Con Ed billing cycles after you enroll your account(s).

Yes. Zone1's easy to use website has a My Account portal that allows you to view your electric usage, billing and savings.

If you switch to Zone1, you will get the same electric bill from Con Edison as you get today. The only difference is that Zone1's lower electric supply charges will appear instead of Con Edison’s. Con Edison’s delivery costs will also appear, just as they did before. There is no extra work for you, and no additional bills to pay.

Absolutely not. Nor is there one to cancel.

When you switch to Zone1, there is no commitment. You may cancel at any time without penalties. Cancellation should become effective within two Con Ed billing cycles.

Monthly savings will be clearly shown when you log into your account portal from Zone1's website. Alternatively, you can login to your Con Edison account and look for the ESCO Comparison Tool which will confirm how much more you would have paid if you did not switch to Zone1.